Introduction
If you’re a Ford employee or dealer, you’ll need access to Ford’s Customer Relationship Management (CRM) system to manage customer relationships, leads, and sales. Getting started with Ford CRM login can be a challenge, especially if you’re new to the system. In this article, we’ll walk you through the steps to login to Ford CRM, and provide some tips to help you get the most out of the platform.
Step 1: Accessing the Ford CRM Login Page
To access the Ford CRM login page, open your web browser and go to https://www.dealerconnection.com/. This is the official website for Ford dealers and employees. Once you’re on the website, click on the “Login” button located in the top right-hand corner of the page.
Step 2: Entering Your Login Credentials
After clicking on the “Login” button, you’ll be taken to the Ford CRM login page. To enter your login credentials, you’ll need to have a valid user ID and password. Enter your user ID and password in the appropriate fields and click on the “Login” button.
Step 3: Navigating the Ford CRM Dashboard
Once you’ve successfully logged in to Ford CRM, you’ll be taken to the dashboard. The dashboard is the central hub of the system, where you can access all the features and tools. The dashboard is divided into sections, such as leads, sales, and customer data. Use the navigation menu to explore the different sections of the dashboard.
Tips for Using Ford CRM
Here are some tips to help you get the most out of Ford CRM:
1. Customize Your Dashboard
You can customize the dashboard to show the information that’s most relevant to you. Click on the “Customize” button on the top right-hand corner of the dashboard to make changes.
2. Use Filters to Find Information
Ford CRM has powerful filtering capabilities that allow you to find information quickly. Use the filters to narrow down the results based on criteria such as date range, customer type, and sales status.
3. Create Reports
You can create reports to analyze data and track your progress. Click on the “Reports” tab on the top navigation menu to get started.
4. Manage Your Leads
Ford CRM allows you to manage your leads, track their progress, and follow up with them. Use the “Leads” section of the dashboard to see all your leads in one place.
5. Collaborate with Your Team
Ford CRM has collaboration tools that allow you to work with your team members on customer accounts, leads, and sales. Use the “Collaboration” section of the dashboard to communicate with your team.
Conclusion
Ford CRM is a powerful tool that can help you manage your customer relationships, leads, and sales. By following the steps outlined in this article, and using the tips provided, you’ll be able to get the most out of the system. If you have any questions or need further assistance, contact your local Ford dealer or representative.
